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Unethical telecom practices? |
I have had problems with 3 different phone companies in the last year. One authorized dealer lied about how their plan worked, and caused my daughter to run up a huge bill. We called, sent letters, talked to the dealer, contacted CEOs to no avail. They placed the charges on my husbands credit report and I sent a retort to accompany the bad rating. The next company is doing much the same thing to our company phones. They interrupted service then tried to have us pay their technician $100/hr to come out and fix it. We brought in our own tech who determined no signal was coming to the box. They started charging for long distance which was supposed to be part of the plan. I transferred another carrier and they continued to charge us even after I sent in cacellation notices. They have yet to remove the charge. I even contacted the MD Public Service Comission who tried to pass this to the FCC. Is this only going on in MD or in other states too? The 3rd company finally fixed their billing problem after several phone calls. Lucky for them because I had a preponderance of evidence that would have took them out in a civil suit. Be sure you leave a report with the BBB. |
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