Stolen passport?

S.I.A security industry authority?
Anyone had this problem or similar:
My partner is a security officer and had to apply for an sia license, in order to do this he had to give them original of passport for id, he got his licenses in October but they still haven't returned the passport, so they've had it for about 8 months now.
i've tried calling but always on holds for up to 2 hours only to be disconnected without speaking to someone and i've emailed them strong worded "not swearing" just that i'd turn to legal....false threats just wanted to see if they'd respond but didn't can anyone advice me on this? the passport office just said report as lost/stolen passport and apply for a replacement which involves 拢80 fee and another countersignatory.

i've tried the whole complaints procedure no one gets in touch

Security Industry Authority P.O. Box 49768 London WC1V 6WY
Phone 020 7025 4100 Fax 020 7025 4101 E-mail info@the-sia.org.uk

www.the-sia.org.uk

they have a FAQ on their site, its monitored and you should receive a reply from that it would be cheaper than the phone.

This is the email to request the initial pack

companysponsors@the-sia.org.uk.

Here is a link for ESA who deal with complaints about SIA

http://www.ensas.org.uk/complaints.asp

there are set procedures to follow before they are prepared to become involved, which is why I have given you as many details as possible for you to get a response.

it as not been stolen it as been lost. ask the sia for the money to replace

Make a formal written complaint through their complaint system, this tends to focus minds.