Read http://www.geocities.com/vvcst... and answer the question?

Imagine that you are an outside consultant assigned to a TD Waterhouse team charged with responsibility to "put an end" to customer service interruptions. One focus area you wish to explore is the need for a professional code of ethics, licensing, and/or certification of employees that have anything to do with the online brokerage systems. How would you assess if such actions are appropriate?

That question is way too broad. Can you break it down into the parts that most interest you? As it is, it sounds like a thesis for a term paper.