Ebay buyer / seller Dilema need help?

Okay, so here is the issue:
I am a new Ebay seller. From day one, I've had issues with this buyer. Numerous emails were exchanged (20+ per day!). I added insurance to her shipment, but not tracking.
I filed harrasment against her through ebay and she is now claiming that she did not receive her package. I contacted USPS, and they confirmed it was delivered. But they cannot provide me a simple piece of paper stating this, since I didn't get tracking. So basically the only proof i have is the USPS
customer service line.
She filed a claim through Paypal, and they refunded her money back (because they have no tracking #)....
The case is still open for 5 more days, and all paypal has to do is call USPS to confirm it was shipped, i provided them with the # from the insurance receipt.

is there anything else I can do to prove this person is lying?? And isn't it fraud to claim something wasn't delivered, when it was? or even federal fraud since it crossed state lines?

I have been buying and selling on eBay for 8 years. It can be pretty anoying at times. Thankfull I have had mainly good experiences.

So, in your auction ad, did you offer insurance if they paid for it? I will let people know that insurance is thier option and that I am not responsible for a lost item if they choose against purchasing the insurance.

Well, she has gotten her money back so she should not be sending you harassing emails. eBay is pretty good about looking into that. Especially if they are in any way threatening you.

Unforuntunately, there is not much you can do now. In fact, eBay just revised thier feedback policies to make it even harder for sellers to have any recourse. It has many sellers, including myself, very upset. In fact, I don't even use eBay much anymore as I have looked at other ways to sell things.

Anyway, I am sorry that I am not more help. I wish you the best with this. Maybe now that she got her money back from paypal, she will give it a rest!

You know sometimes paypal does not do its job right, tell that person to screw off and just move on, dont make a big deal for small things. good luck and thats what we all go thru

Nothing you can do. Ebay will always side with the buyer unless there is a mountain of evidence against them.

This is a common scam - claiming not to have recieved the item.

Honestly - the absolute best thing you can do is to go around to the womans house and deal with it face to face. Its amazing how quickly people loose their attitude when they loose the anonymity of email. If you dont feel confident doing it alone, go around with a friend. Just be polite and watch how quickly the woman returns the item

If she doesnt return the item, there is always the baseball bat option....