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Automotive insurance repair done by insurance contracted mobile repair company.?


My Expedition was broken into and I filed a claim with my insurance company ( AAA). They have a mobile repair company that they "recommend" to do the repairs. My dash had a minor scratch on it and the initial claim adjuster told me that it would be fixed with scratch repair paint which was fine with me. Well I scheduled a day for them to repair it and after all the work was said and done, I noticed that the dash had been carved with a razor blade in order for the ashtray to be able to close all the way. When I noticed this I was furious. I called the company the next day and told them I was unhappy with their service and wanted the repair done right . I also told them that I did not want them to do the repair and would be getting estimates from other companies to do the work, which I expect them to pay for. They are only offering to redo the work or give me a $100 cosmetic damage check. Do i have a good enough case for small claims court? Insurance company has paid the claim.

Did you ask the company that came out what they were going to do to repair the vehicle? I don't think it matters what the claims adjuster told you he thought would be done - he wasn't the one doing the repair job himself.

You also had to sign a repair order for them to get started - what did it say?

I think you'd better have them redo the work.

Small claims court - depends on whether you have a good judge or not.

If they're offering to redo the work, I'd take them up on it.

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