Law terms needed!!!..... Insurance co. was very rude?

I work for a towing company that has a Clients vehicle here being stored due to an accident and until the Insurance company desides what to do with it.

The Client called, saying he's wanting to pick up the vehicle & the Insurance co will pay for it...."Fine, but we need to receive payment from them before we can release it" Client is okay with that..... Insurance company calls me up & demanding me to release it & then they'll send check. I tried to explain to her our policy while she's accusing me all we want is to collect storage money, and also she said to me, " If we feel comfortable letting the client sleep out in the street cause he lives inside the vehicle cause we want storage money"

What the heck??? I'm going to contact her supervisor letting him know how rude & disrespecting she was. Are there any legal terms I can use on expressing her behavior? Help!!

We're contracted through the county police, we're the storage lot for them. We have Insurance companies come in all day long, they either write us a check when the vehicle is being released.

My question is what terms can I use to describe her actions towards me.
It kinda makes me mad that she misjudging our company.

Unprofessional.

The legal term for rude is rude. Why do you need legal terms? if you want to spout off legalese to them, hire a lawyer. If they want you to bill them, tell them no.

You dont need legal terms, just talk to the guy from one human being to another. If you attempt to intimidate him or whatever you want to do with legal terms, you will put him on the defensive and he wont hear a word you say.

You don't need any legal terms....you have a mechanics lien against the vehicle and until you have cold hard cash in your hands do not release the vehicle. Yes I would call the person's supervisor or branch manager and file a complaint. Do it now!!!

Nope. You said it pretty well.

You might want to indicate they run the risk of dealing in bad faith with their insured if they are unwilling to expedite payment to you.

There is also the 800 number for the insurance commissioner.

** Note: This is a general discussion of the subject matter of your question and not legal advice. Local laws or your particular situation may change the general rules. For a specific answer to your question you should consult legal counsel with whom you can discuss all the facts of your case. **

She was just negotiating on behalf of her client, and you were negotiating on behalf of your employer.

Apparently no agreement was reached, so the status quo applies until it does.

I am guessing that you guys don't deal with insurance companies much though, because legit insurance companies deal with towing all the time.

Notice how they called you, not you called them?

Think that might be significant?

I do.

You can call up the real insurance company, and I bet they didn't make the call. Not only that, but they are unlikely to know or care that the guy sleeps in his car. Which, if it were true, you could tell by walking over there and looking in the window btw....

Forget the legal terms.

Call the insurance company, start from the beginning, including asking if he is a client, and if so, what is the claim number you need to submit your charges under.

The rest was a ruse by his buddy in case you still didn't get it.

And I bet dollars to donuts there is NO insurance n the car after all, at least not to cover collision.

I have tried it myself, here is some good informations.http://insurance.online-assistant.info/f...