Question about insurance claim that is untrue?

Someone claimed that a freind of mine hit their car and drove away. however, she was not in the car that day, and has witnesses to prove it! Her insurance company said that the other driver of the car had plently of evidence (description and number plate!). We think that they saw her car the next day and took down her number plate thinking it was the same style as the one that hit them. Her insurance company sent her a letter saying that they were going to pay out! She is obviously arguing this tooth and nail, as she has 5 years no claim. Have any of you had similar experiences or any advice?

She has asked her insurears to send someone out to check her car, as it has no damage at all.

Tell her to contact the Insurance Ombudsman and also to send a letter to her insurers stating that she is in no way responsible , that she is contacting the Insurance Ombudsman with her complaint and that she does not want them to settle the claim - tell her to keep copy of the letter and send this with complaint to the Insurance Ombudsman along with witnessed statements that to say she was not driving her car that day - she could also go to the Citizens Advice as they may be able to help as well - she could also go to a Solicitor who gives advice free for an initial interview - good luck

tell her to contact the police as it is obviously fraud and let them deal with it!

Go to the police and report a criminal offence of fraud, it will be sorted out quickly!

Since she would suffer a financial loss if the insurance company paid out, she has the option of complaining to the Financial Ombudsman (but she'll have to join a long queue).

For the insurance company it may be cheaper to pay the black mail rather than fight it. She can sue her insurance co if they raise her rate -- expensive, tough to prove. If my insurance co did this when the policy was up for renewal I would find another insurer.

was this witness so called ,witnessed this incedent have any other info eg photo's or any other evidence...
does your friend pass any cctv systems or cameras that reconise her or her car or car park systems that will back up her claim,
this will help to clear her name as this other person is acting fraudulant......
and i would take her to civil court if you can!!!!!
if she hit this other car would her car NOT be Damaged!!!!

I agree with the others here. Tell the police that someone is committing fraud. However, your friend should NOT tell the police that it is she being defrauded because if she does they will do nothing of any consequence. If she tells them that it is the insurance company that will be the victim, which is the truth, she'll find that they won't be able to move fast enough or get enough volunteers to score some smartie points.

Sorry, but I have a dim view of the police, based on bitter experience of dealing with the Hampshire Constabulary, when it comes to them being asked to assist private individuals.